Digital Transformation in Public Administration: Challenges and Opportunities

Abstract

Digital transformation is now one of the top significant reforming agendas in the public administration domain with various governments worldwide catering to the increasing demands of efficiency, transparency, accountability, and services to the citizen issue. The whole digital technologies (e-government platforms, big data analytics, artificial intelligence and the cloud) has profoundly altered the way the public establishments start planning the policies, resources and communication with its citizens. The authors of this research paper provide the overview of the phenomenon of digital transformation in public administration studying critically the opportunities and challenges of public administration as the consequence of the literature review of scholarly articles and governance practices. The paper demonstrates the positive effects of digital transformation in the efficiency of the administration, and effects on both the quality of the service and citizen and evidence-based policy making. At the same time it realizes that it has to cope with the continuous pressure of digital divide, cyber security, organizational resolute, skills deficiency and regulatory and ethical issues. The combination of theoretical approach to the subject and empirical data enable this article to contribute to the insights into the topic of digital governance and can benefit the policymakers and administrators of the states that intend to implement the strategies of digital transformation as well as their sustainability and inclusiveness.