Impact of Digital Transformation on Service Quality in Pakistan’s Healthcare Sector

Abstract

The healthcare sector is facing various challenges working in Pakistan i.e. lack of accessibility, resources and inconsistency in service quality. For the last couple of years, digital transformation has significantly contributed to the improvement of healthcare delivery and patients outcomes. This research aims to investigate the impact of digital revolution on quality of service in healthcare sector of Pakistan with a focus on study of the integration of technological options such as electronic health record (EHR), telemedicine, mobile health applications and hospital information systems etc. Through literary research and empirical research conducted within healthcare institutions, this paper presents an evidence to what extent the digital tools are helping with efficiency, accuracy and satisfaction as well as general quality of service. The results show that digital transformation brings about remarkable changes in strengthening healthcare services, however, there are challenges involved in infrastructure, training and digital literacy. This study provide some indicator to the policy makers and healthcare administrators to optimize use of digital strategies for more effective and patient centred healthcare system in Pakistan.