[1]
Oumayma Hilal, Aamir Iqbal, Sarfaraz Ahmed, and Mian Haseeb Mushtaq, “The Illusion of Care: Personalization Intensity and the Authenticity Paradox in Human and AI-Mediated Hotel Service Encounters”, JGST, vol. 2, no. 6, pp. 362–377, Jun. 2026, doi: 10.71317/jgst.2.6.2026.388.